Refund & Cancellation Policy

Our services are bespoke professional advisory services. Each engagement involves the immediate allocation of specialist time, the deployment of proprietary analytical frameworks, and the delivery of intellectual property tailored specifically to you. This is materially different from the sale of a standard product, and our refund terms reflect that.

Fees paid for diagnostic assessments, roadmaps, dossiers, retainers, and advisory tiers are final and non-refundable once the service has commenced, which includes any of the following: a scheduled session has been conducted, onboarding or intake materials have been deployed, or strategic deliverables have been prepared or shared.

This reflects the irreversible commitment of specialist time and the delivery of proprietary intellectual property, and is standard practice for bespoke professional advisory.

We believe in fairness. If you have made a payment but no service has yet commenced — meaning no session has been conducted, no intake or onboarding material has been deployed, and no strategic deliverable has been prepared — you may request cancellation within 24 hours of payment, and we will issue a refund of the fee paid, net of any non-recoverable payment-gateway charges.

Requests made after service has commenced fall under Section 02 and are not eligible for refund.

• ◆You may reschedule a one-on-one consultation or strategy session by providing at least 24 hours of advance notice.
• ◆A session missed without at least 24 hours of notice, or for which you do not attend, is treated as rendered and is forfeited, with no refund or free re-scheduling.
• ◆We will make reasonable efforts to accommodate genuine emergencies at our discretion.

If you are charged more than once for the same engagement, or your account is debited but the transaction fails or the service is not activated, you are fully protected:

• ◆Report the issue to our Grievance Officer within 7 days of the transaction, with your payment reference.
• ◆We will verify the transaction with the relevant payment gateway (Cashfree or Razorpay).
• ◆Verified duplicate or failed-transaction charges will be refunded in full to your original payment method.

Once a refund is approved, we will initiate it promptly. The funds will be returned to your original payment method within 5 to 7 business days, subject to the processing timelines of the payment gateway and your bank. International refunds (via Razorpay) may take additional time depending on cross-border banking schedules.

For the avoidance of doubt, refunds are not available on the following grounds:

• ◆Dissatisfaction with an admission outcome, rank, or seat allotment, as outcomes depend on factors outside our control and are never guaranteed (see our Terms, Section 02).
• ◆A change of mind after the advisory has commenced or deliverables have been shared.
• ◆Failure to act on, attend, or implement the advisory provided.
• ◆Inaccurate or incomplete information supplied by you that affected the advisory.

All refund requests and payment concerns must be submitted to our Grievance Officer with your full name, transaction reference, date of payment, and a description of the issue:

We are committed to acknowledging every grievance promptly and resolving it fairly within a reasonable period, in accordance with applicable consumer-protection law.